Customers Frequently Asked Questions

Below we have compiled a list of frequently asked customer questions. By clicking the + you will see our answer to that question.

If you have any questions that are not answered here then you can ask them via the green whatsapp chat button or you can enter your question at the bottom of the page and we will be in contact with you shortly to help provide you with the answers to any questions you may have.

  • If you are only looking to filter your drinking water to the highest standard then any one of our reverse osmosis (RO) filters will effectively filter up to 99% of the harmful contaminants in your water.

    If you are looking to remove the highest amount of contaminants from not only your shower/bathing water but also your drinking water then we advise Purchasing our POE3000 whole house filtration system and pairing it with one of our Reverse Osmosis(RO) Under Kitchen Sink Filters. This way your showering/bathing water will be filtered to a very high standard and your drinking water in the kitchen will be filtered twice by the RO System will provide you with water that is 99% Pure.”

  • Yes absolutely, this is one of the best options for a customer who wants the highest water quality standards through out their enitre home. By combining a POE system and a RO System you will achieve the highest rates of water filtration and purity, taking care of your showering and bathing needs and also providing you with drinking water that is 99% pure of all contaminants.

  • “We recommend changing your POE Whole house water filters every 6-12months for optimal high filtration results. If you notice a pressure drop in your water flow then this is usually a good indication that your filters are becoming clogged up and require changing.”

    We offer a Replacement Filter Subscription service, to make the process as simple and hassle free for our customers.

    Simply go to the Replacement Filter Subscription page. Select the filters you need and the future dates when you will need them and we will take care of the rest making sure that every 6 or 12 months you automatically receive your fresh replacement filters, delivered to your door, on time and all ready for your filter change.

  • Yes the POE 3000 & POE 7000 effectively remove a wide range of contaminants such as chemicals like Chlorine, Mercury and Fluoride.

    It also removes heavy metals such as Lead. Whilst also filtering contaminants like antibiotics, pesticides, herbicides, hormones, toxins, and micro-plastics. It removes bacteria and micro-organisms such as algae, viruses and parasites. Reduces Limescale. It does not use electricity or a require a storage tank. Overall the POE Filter removes up to 99% of Chlorine, providing you with a noticeably softer, cleaner and healthier quality of water.”

  • “We don’t recommend fitting it outside because the POE3000 Whole House Water Filter is designed to be installed inside at the point of entry where the mains water enters your home. If your only option is to install outside then your best choice for fitting outside would be our POE7000 as this filter can also be installed outside as long as its not exposed to harsh weather conditions or extreme temperatures (below 5*c and above 40*c)”.

  • “If you are looking for the water filter that removes the most toxins because you want the purest drinking water then one of our Reverse Osmosis (RO) Systems will provide you with the highest quality of water available with a 99% water purity. If you are looking for a whole house filter that will filter the most toxins so you can enjoy baths and showers without worrying about absorbing contaminants then our POE3000 or POE7000 (Point Of Entry) Whole House Water Filter is your best choice as it will efficiently filter Heavy Metals (Lead), Chemicals (Chlorine, Fluoride, Mercury) It will also filter Bacteria and Micro organisms (Viruses, Parasites), contaminents such as Micro-Plastics, Pesticides, Herbicides, Hormones, Antibiotics and will completely reduce Limescale build up.”

  • To maintain the high performance of either a Reverse Osmosis system or one of our POE systems, it is essential to maintain a standard water pressure. The ideal recommended pressure is between 45-55PSI for either system to operate at their highest capability.

    A reverse osmosis system specifically requires an ideal pressure of 50-55 PSI to operate effectively. If the water pressure drops below 40 PSI, it can render the RO system ineffective, resulting in reduced production and premature fouling of the RO membrane.

    In the case the water pressure is too high, the use of a pressure regulator is recommended to reduce the pressure to ideal levels. If the pressure is too low, a booster pump can be used to increase the pressure. It is essential to maintain the right water pressure for the effective operation of any water filter but especially in an RO system.

    We can provide you with pressure regulators or booster pumps depending on your specific need.

    Contact us and we will be happy to help you solve any issues with your water pressure first before installing your filtration system, so we can help you achieve optimal filtration rates and also to ensure the longevity of your water purification system, so you can experience the guaranteed all round customer satisfaction when purchasing a PuraLife Water Filter.

  • TDS stands for Total Dissolved Solids.

    Which is the unit used to measure the total amount of inorganic and organic substances that are dissolved in water. These substances can include minerals, salts, metals, and other chemical compounds.

    TDS is commonly used in water filtration, especially in the context of reverse osmosis water filtration (RO).

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